Privacy policy

Last updated: [16.09.2026]

We sell and deliver our products within Australia only.

This Privacy Policy explains how [INSERT LEGAL BUSINESS NAME], trading as OKdesign (“we”, “us” or “our”), collects, uses, stores and shares personal information when you visit okdesign.com.au (the “Site”), place an order or contact us.

Personal information we collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number, billing address and delivery address.
  • Order details, payment status and transaction information.
  • Information you provide for personalised products, such as names, event dates, wording, guest names, seating arrangements, photographs and artwork.
  • Messages, enquiries, feedback and other information you send us.
  • Your marketing preferences.
  • Information about your device and use of the Site, such as your IP address, browser type, pages viewed and interactions with the Site.

We collect information directly from you when you place an order, submit personalisation details, contact us or otherwise interact with us. Some information is collected automatically through cookies and similar technologies.

If you provide personal information about another person, such as a guest’s name for a seating chart, please ensure that you have permission or another appropriate basis to share it with us. Please provide only the information needed to complete your order.

How we use personal information

We use personal information to:

  • Process payments and fulfil orders.
  • Prepare designs, communicate about proofs and produce personalised products.
  • Arrange delivery and provide order updates.
  • Respond to enquiries and provide customer support.
  • Handle returns, refunds and order-related concerns.
  • Maintain business records and meet legal obligations.
  • Identify potential fraud and protect our business and customers.
  • Operate, maintain and improve the Site.
  • Send marketing communications where permitted by law and consistent with your preferences.

Payments

Payments are processed through the payment providers available at checkout. Those providers handle payment information under their own privacy policies.

We receive transaction information needed to manage your order, such as payment confirmation, payment status and details of refunds.

Cookies, analytics and advertising

The Site uses cookies and similar technologies to support its operation, remember preferences and understand how visitors use it.

[INSERT THE ANALYTICS AND ADVERTISING SERVICES ACTUALLY USED, WHAT THEY DO, AND LINKS TO THEIR PRIVACY AND OPT-OUT INFORMATION. IF NO OPTIONAL ANALYTICS OR ADVERTISING TOOLS ARE USED, STATE THAT ACCURATELY.]

You can manage cookies through your browser settings. Blocking some cookies may affect how the Site functions. Where available, you can also manage your preferences through the Site’s privacy or cookie controls.

Marketing communications

Where permitted, we may send you updates about our products, offers or services.

You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us using the details below.

Unsubscribing from marketing does not stop messages needed to manage your orders, payments or customer service enquiries.

How we share personal information

We share personal information where reasonably necessary with service providers that help us operate our business, including:

  • Shopify, which hosts our online store.
  • Payment providers.
  • Delivery and shipping providers.
  • Providers of business email, file storage and customer support services.
  • Analytics and advertising providers, where used as described above.
  • Professional advisers, where required for business or legal purposes.

We may also disclose information when required or permitted by law, to respond to lawful requests or to protect our legal rights.

For more information about how Shopify handles personal information, visit:
https://www.shopify.com/legal/privacy

Overseas processing

Some service providers may store or process personal information outside Australia. This means your information may be handled in countries with different privacy laws.

[INSERT THE COUNTRIES WHERE PERSONAL INFORMATION IS LIKELY TO BE PROCESSED OR DISCLOSED, WHERE PRACTICABLE, BASED ON YOUR ACTUAL SERVICE PROVIDERS.]

Where applicable, we take reasonable steps required by law in connection with overseas disclosures of personal information.

Keeping personal information secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Access to order information and personalisation materials is limited to people and service providers who need it for their work.

No method of internet transmission or electronic storage is completely secure.

How long we retain information

We retain personal information for as long as reasonably needed to fulfil the purposes described in this policy, including completing orders, providing support, maintaining required business records and meeting legal obligations.

Different types of information may be retained for different periods. Order and transaction records may need to be retained longer than files supplied solely for product personalisation.

[INSERT YOUR ACTUAL RETENTION PERIOD OR DELETION CRITERIA FOR PERSONALISED DESIGN FILES, GUEST LISTS, PHOTOGRAPHS AND OTHER CUSTOMER-SUPPLIED MATERIALS.]

When personal information is no longer needed and retention is not legally required, we take reasonable steps to delete it or de-identify it.

Access, correction and deletion requests

You can contact us to request access to personal information we hold about you, ask us to correct inaccurate information or request deletion.

We will handle requests in accordance with applicable law. We may need to verify your identity before responding.

In some circumstances, we may need to retain certain information, including for legal record-keeping requirements or to resolve an outstanding dispute. If we cannot fulfil a request, we will explain the reason where appropriate.

Privacy complaints

If you have concerns about how we handle personal information, please contact us using the details below. Include enough information for us to understand and investigate your concern.

We will review your complaint and respond within a reasonable period.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), where your complaint falls within its jurisdiction: https://www.oaic.gov.au/

Changes to this policy

We may update this Privacy Policy to reflect changes to our business, services or legal obligations. The current version will be published on this page with an updated date.

Contact us

For privacy enquiries or requests, please contact: okdesignau@gmail.com

OKdesign
Legal business name: OKdesign
Email: okdesignau@gmail.com
Postal address: 84 Auburn st, Wollongong NSW 2500