Terms & Conditions

OK Design shop Terms of Service

Last updated 30 April 2021

  1. ORDER INFORMATION

At OK Design we hand-craft each item in our home decor range ourselves in the OK Design workshop. While we do our best to ensure the information on our website is up to date and accurate, unfortunately we cannot guarantee that your order will be in stock.

If your order is ready it will be dispatched within 24 hours or on the next business day. Otherwise, please allow 1-2 weeks for your order to be hand-crafted with love. We will keep you updated via email and you will be notified when your order has been sent.

As your order is processed and dispatched as quickly as possible it may not be possible to cancel or change any details in your order once it has been placed. However, if you notice any misinformation or have any problems with your order please contact us in writing to okdesignau@gmail.com and we will do our best to rectify, correct or cancel your order. 

  1. RETURN POLICY

At OK Design we hope you love your new purchase. We will accept the return of your order and refund you if your order has been delivered to you in faulty condition. If you believe your order is faulty, please contact us at OK Design prior to sending it back to us.

As we hand-craft these items ourselves we assess them at a high standard of integrity and quality, but we understand we occasionally make mistakes.Your rustic home decor order may be defined as faulty if your order is delivered in a damaged condition, if your order has been wrongly described or if your delivery is different to what you ordered. 

Please contact us within fourteen (14) days if you believe your order is faulty. We will assess each claim on it's own merit. 

  1. DELIVERY INFORMATION

For delivery in Australia we use Australia Post. At OK Design Checkout you have the option to choose either Regular or Express Shipping to your state.

The estimated Express delivery time for metropolitan areas in Australia is 1-2 business days, and the estimated Express delivery time for rural or remote areas is 3-4 business days. The estimated Regular delivery time for metropolitan areas in Australia is 2-5 business days, and the estimated Regular delivery time for rural or remote areas is 2-7 business days.

Please note that there may be delays to these estimated shipping times during busy periods.

Once your order has been dispatched, we will send you a tracking number and email updates about its progress so you know exactly when to expect it. Your order needs a signature upon delivery, so if there is no one around to receive it the Australia Post courier will leave a missed delivery card.  

  1. EMAIL MARKETING

For the subscription and receiving of emails, we follow the opt in/out policy. If you no longer wish to receive emails from us please click the unsubscribe link included in every message. Please contact us at okdesignau@gmail.com if you have any problems with this service.